Refund Policy for Earthing Products
Quality should never be a compromise. No matter what product you're looking for, we guarantee reliability and connection to Earth when used correctly. We want you to feel confident that your purchase is the right decision.
We provide a 2 Year Guarantee on manufacturing quality and continued conductivity of our Premium Earthing Leatherette Underlays/Mats (Large & Single), Universal Grounding Mats, Pet & Family Mats and Pillow Covers.
For peace of mind add in an Earthing Conductivity Tester (Verifies your earthing system is conductive). For Earthing Sheets (Cotton + Silver) we offer 12 months guarantee on manufacturing quality this excludes misuse or improper care.
Damaged or Incorrect Order Returns
In the unfortunate event that your order arrives damaged or incorrect, please contact us to arrange a return immediately. We will advise how to return the goods via courier and cover the shipping cost. Once we have received the product and it has been checked we will organise a replacement. Products must be unused. Earthing Products + plug and cords must still be in there sealed bags.
Order Mistake/Change of Mind Returns
If you have ordered and received the product and you then decide you do not want the order or its the wrong size we are happy to provide a swap or refund as long as the product is brand new and unused and in their original sealed packaging. Please email immediately.
Please note -For the health and safety of our customers we can not accept returns on used items, including our earthing products due to hygiene reasons as these items come into contact with the body and cannot be resold. This is a standard practice across many reputable retailers including well-known New Zealand stores like Briscoes, Spotlight, and The Warehouse who for the same hygiene reason do not accept returns on used bedding. We guarantee all earthing products you receive are brand new. I take great care to ensure that every item that is shipped is in pristine condition and unused.
Earthing Underlays - Conductivity Guarantee
If the item has not been cared for properly, your warranty will be void and your claim will not be accepted. In particular with the Earthing underlays, they require wiping down with a damp cloth using a mild liquid soap and air dry. If body sweat is allowed to penetrate into the underlay over time without regular cleaning, you may find cracking of the carbon infused leatherette.
Restocking / Shipping / Handling Fee
For items returned to Immersion Health and Wellbeing excluding warranty-related matters and under mutual agreement for a refund a nominal fee of $30 will be applied. This fee is designed to cover the costs associated with shipping, handling and restocking processes.
Cotton + Silver Fiber Half Sheets
The conductive life of the sheets will vary depending on factors such as skin type skin products used, washing detergent, washing method, etc. Typically the sheets have a conductive life of around 1 to 2 years.
This is due to a natural oxidation process that occurs on the silver thread, in response to the factors listed above. Inappropriate washing, etc. may shorten the conductive life. In order to obtain the longest life from your sheet, be sure to follow the washing and usage instructions. This includes to wash the sheet regularly (every week or two if in nightly use). Some people think that they will extend the life of their sheet by not washing so often, but in fact this can be harmful as it allows the body oils and other organic deposits to build up on the silver thread. It is very important to avoid detergents containing bleach or whitening agents as these will drastically reduce the conductive life. Generally it's best to use simple liquid soaps, containing no additives that could potentially be harmful to the silver. With gentle detergents such as these, it's best to wash at 40°C (not lower). Use a synthetics programme which will avoid the highest spin speeds. Wash regularly (at least every week or two). For hygienic reasons these goods can not be returned used.
I strongly encourage everyone to give Earthing a fair chance to provide the life-changing benefits that many of our clients have experienced. It can take up to 40 nights continuous use for the Earth's energy to reset your body's systems and make them work better. The cumulative effects of earthing can improve your overall well-being, so we appreciate your patience during this period. To support these claims you can refer to the research conducted by Oschman, et al. 2007 in their paper titled The Biophysics of Earthing (Grounding) www.ncbi.nlm.nih.gov/pmc/articles/PMC3265077/ this study investigates how Earthing impacts physiological processes and can help you better understand the potential heal benefits.
“But I only used it once!” Our policy is in place to protect all customers. Even a single use can compromise the hygiene of these items. We can not resell them and disposing of them creates unnecessary waste. We appreciate your understanding in this matter.
“I'm not happy with it” I understand that sometimes a product might not be the perfect fit. That's why we encourage you to thoroughly research Earthing and its potential benefits before making a purchase. I provide resources to help you make an informed decision. I have seen incredible success with Earthing around the world with people reporting positive results when they give it time – we understand it's not for everyone. If you find you don't wish to continue, consider sharing the benefits by gifting your Earthing product to someone who could use it, or offering it for sale on a marketplace. This way someone else can discover the potential of Earthing.
Making a warranty claim. Contact us by email at [email protected] providing details on your claim. Please include as much detail and if possible provide photos. We will get back to you as soon as possible and we may ask further questions about your use and care of the product. Once approved for return for inspection, please include in written form your original email. All returns must be received by us within 10 days of approval date. Please pay the postage to return the item, and if it is accepted as a warranty claim, you will be reimbursed the cost of shipping with proof of receipt. Once inspected, if the item is deemed to be faulty and is covered under warranty conditions, we will quickly arrange a replacement or refund.
Q&A
Q. Why is it important to be grounded?
A. Being grounded restores our natural electrical connection to the Earth, which is missing due to our rubber or plastic soled shoes and insulated sleeping arrangements. This Earth connection has been reported to bring numerous benefits such as pain relief, improved immune function, improved sleep, stabilisation of the body's basic biological rhythms, reduction of chronic inflammation, and protection from the effects of electromagnetic fields (EMF).
Q. Is it safe to ground myself via a domestic electrical outlet?
A. Yes, absolutely. The systems we sell have a built in protection resistance which makes them completely safe. In the very unlikely event that a mains socket was mis-wired, the protection resistance would limit the current to a safe level and prevent a noticeable electric shock. EarthBound Grounding adapters have two non-conductive plastic prongs at the top so no electrical current can pass through. Only the third ‘earth’ pin is metal to allow free electrons to pass through.
Q. For how long do I need to stay grounded to feel the benefits?
A. There is no simple answer to this as everybody is different. Many people do feel an immediate benefit when grounded, and even physical symptoms such as inflammation and pain can show improvement within minutes. However, in general we would say that the more time you can spend grounded the better. Ideally, use grounding equipment (such as a grounding band or mat) whenever is practical, and particularly when near powerful electrical equipment such as a computer. Grounding while sleeping is important: not only do you spend a large proportion of your time sleeping, this is also the time when regeneration takes place and the body is most receptive to healing.
Q. I've seen similar products used in the electronics industry for electrostatic discharge (ESD) protection. Can I use these for grounding?
A. Yes, you can, and they will have some benefit. However such systems have quite a large resistance built in which dampens the effect of the grounding, specifically the induced voltages in the body due to EMF are not reduced so effectively with such systems. The equipment we sell is designed for lowest ground resistance, while still being safe to connect via a mains electrical outlet.
Typically, ESD equipment has 1 MegaOhm resistance per component in the system, and so generally a complete system will have at least 2 MegaOhm (2000 KiloOhm) resistance (e.g. a plug plus a cord). Additionally, ESD equipment is often dissipative rather than fully conductive, which adds further resistance. Our systems are manufactured with a total resistance of 100 KiloOhm, a much lower resistance, and all our equipment is fully conductive, not dissipative.
Q. Does my Earthing underlay work with a sheet on top?
A. To be Earthed and to get all the great benefits, direct skin contact with the earthing bed underlay is not required. As you sleep, your body warms up and creates a little moisture. This natural moisture creates a conductive effect through any natural fibre sheet, such as cotton, making you more conducive.
Q. Can I use the Earthing Underlay with my electric blanket?
A. It is not recommended that you sleep with an electric blanket left on throughout the night as it may dehydrate you and leave you lethargic as well as electrical dangers to take into consideration. Unplugging the electric blanket from the wall before sleeping is also an excellent idea. Even when it's off, if the blanket is plugged into the wall, there will be voltage leakage. The good news is that if you have to leave the electric blanket on while sleeping and you cover it with an Earthing Mat, it will reduce that electrical charge induced on your body as you will be grounded. Many people will have to leave them on due to illness, coldness or old age. What is troubling about this is that the electric blanket may induce a large electrical charge on the body which in turn can build up to free radical damage causing more pain, inflammation and damage to tissues and cells. However, we strongly recommend using our Earthing Underlay if you use an electric blanket. Earthing will help to protect your body from EMF / Voltage being emitted from the electrical wires within the blanket that you are directly on top of. The Underlay is best situated between the electric blanket and your top sheet.
The information provided on this website is for educational purposes only. It is not intended as medical advice or to replace the care of a professional medical practitioner. Nor is the information contained within intending to diagnose, treat, cure or prevent any disease.
Quality should never be a compromise. No matter what product you're looking for, we guarantee reliability and connection to Earth when used correctly. We want you to feel confident that your purchase is the right decision.
We provide a 2 Year Guarantee on manufacturing quality and continued conductivity of our Premium Earthing Leatherette Underlays/Mats (Large & Single), Universal Grounding Mats, Pet & Family Mats and Pillow Covers.
For peace of mind add in an Earthing Conductivity Tester (Verifies your earthing system is conductive). For Earthing Sheets (Cotton + Silver) we offer 12 months guarantee on manufacturing quality this excludes misuse or improper care.
Damaged or Incorrect Order Returns
In the unfortunate event that your order arrives damaged or incorrect, please contact us to arrange a return immediately. We will advise how to return the goods via courier and cover the shipping cost. Once we have received the product and it has been checked we will organise a replacement. Products must be unused. Earthing Products + plug and cords must still be in there sealed bags.
Order Mistake/Change of Mind Returns
If you have ordered and received the product and you then decide you do not want the order or its the wrong size we are happy to provide a swap or refund as long as the product is brand new and unused and in their original sealed packaging. Please email immediately.
Please note -For the health and safety of our customers we can not accept returns on used items, including our earthing products due to hygiene reasons as these items come into contact with the body and cannot be resold. This is a standard practice across many reputable retailers including well-known New Zealand stores like Briscoes, Spotlight, and The Warehouse who for the same hygiene reason do not accept returns on used bedding. We guarantee all earthing products you receive are brand new. I take great care to ensure that every item that is shipped is in pristine condition and unused.
Earthing Underlays - Conductivity Guarantee
If the item has not been cared for properly, your warranty will be void and your claim will not be accepted. In particular with the Earthing underlays, they require wiping down with a damp cloth using a mild liquid soap and air dry. If body sweat is allowed to penetrate into the underlay over time without regular cleaning, you may find cracking of the carbon infused leatherette.
Restocking / Shipping / Handling Fee
For items returned to Immersion Health and Wellbeing excluding warranty-related matters and under mutual agreement for a refund a nominal fee of $30 will be applied. This fee is designed to cover the costs associated with shipping, handling and restocking processes.
Cotton + Silver Fiber Half Sheets
The conductive life of the sheets will vary depending on factors such as skin type skin products used, washing detergent, washing method, etc. Typically the sheets have a conductive life of around 1 to 2 years.
This is due to a natural oxidation process that occurs on the silver thread, in response to the factors listed above. Inappropriate washing, etc. may shorten the conductive life. In order to obtain the longest life from your sheet, be sure to follow the washing and usage instructions. This includes to wash the sheet regularly (every week or two if in nightly use). Some people think that they will extend the life of their sheet by not washing so often, but in fact this can be harmful as it allows the body oils and other organic deposits to build up on the silver thread. It is very important to avoid detergents containing bleach or whitening agents as these will drastically reduce the conductive life. Generally it's best to use simple liquid soaps, containing no additives that could potentially be harmful to the silver. With gentle detergents such as these, it's best to wash at 40°C (not lower). Use a synthetics programme which will avoid the highest spin speeds. Wash regularly (at least every week or two). For hygienic reasons these goods can not be returned used.
I strongly encourage everyone to give Earthing a fair chance to provide the life-changing benefits that many of our clients have experienced. It can take up to 40 nights continuous use for the Earth's energy to reset your body's systems and make them work better. The cumulative effects of earthing can improve your overall well-being, so we appreciate your patience during this period. To support these claims you can refer to the research conducted by Oschman, et al. 2007 in their paper titled The Biophysics of Earthing (Grounding) www.ncbi.nlm.nih.gov/pmc/articles/PMC3265077/ this study investigates how Earthing impacts physiological processes and can help you better understand the potential heal benefits.
“But I only used it once!” Our policy is in place to protect all customers. Even a single use can compromise the hygiene of these items. We can not resell them and disposing of them creates unnecessary waste. We appreciate your understanding in this matter.
“I'm not happy with it” I understand that sometimes a product might not be the perfect fit. That's why we encourage you to thoroughly research Earthing and its potential benefits before making a purchase. I provide resources to help you make an informed decision. I have seen incredible success with Earthing around the world with people reporting positive results when they give it time – we understand it's not for everyone. If you find you don't wish to continue, consider sharing the benefits by gifting your Earthing product to someone who could use it, or offering it for sale on a marketplace. This way someone else can discover the potential of Earthing.
Making a warranty claim. Contact us by email at [email protected] providing details on your claim. Please include as much detail and if possible provide photos. We will get back to you as soon as possible and we may ask further questions about your use and care of the product. Once approved for return for inspection, please include in written form your original email. All returns must be received by us within 10 days of approval date. Please pay the postage to return the item, and if it is accepted as a warranty claim, you will be reimbursed the cost of shipping with proof of receipt. Once inspected, if the item is deemed to be faulty and is covered under warranty conditions, we will quickly arrange a replacement or refund.
Q&A
Q. Why is it important to be grounded?
A. Being grounded restores our natural electrical connection to the Earth, which is missing due to our rubber or plastic soled shoes and insulated sleeping arrangements. This Earth connection has been reported to bring numerous benefits such as pain relief, improved immune function, improved sleep, stabilisation of the body's basic biological rhythms, reduction of chronic inflammation, and protection from the effects of electromagnetic fields (EMF).
Q. Is it safe to ground myself via a domestic electrical outlet?
A. Yes, absolutely. The systems we sell have a built in protection resistance which makes them completely safe. In the very unlikely event that a mains socket was mis-wired, the protection resistance would limit the current to a safe level and prevent a noticeable electric shock. EarthBound Grounding adapters have two non-conductive plastic prongs at the top so no electrical current can pass through. Only the third ‘earth’ pin is metal to allow free electrons to pass through.
Q. For how long do I need to stay grounded to feel the benefits?
A. There is no simple answer to this as everybody is different. Many people do feel an immediate benefit when grounded, and even physical symptoms such as inflammation and pain can show improvement within minutes. However, in general we would say that the more time you can spend grounded the better. Ideally, use grounding equipment (such as a grounding band or mat) whenever is practical, and particularly when near powerful electrical equipment such as a computer. Grounding while sleeping is important: not only do you spend a large proportion of your time sleeping, this is also the time when regeneration takes place and the body is most receptive to healing.
Q. I've seen similar products used in the electronics industry for electrostatic discharge (ESD) protection. Can I use these for grounding?
A. Yes, you can, and they will have some benefit. However such systems have quite a large resistance built in which dampens the effect of the grounding, specifically the induced voltages in the body due to EMF are not reduced so effectively with such systems. The equipment we sell is designed for lowest ground resistance, while still being safe to connect via a mains electrical outlet.
Typically, ESD equipment has 1 MegaOhm resistance per component in the system, and so generally a complete system will have at least 2 MegaOhm (2000 KiloOhm) resistance (e.g. a plug plus a cord). Additionally, ESD equipment is often dissipative rather than fully conductive, which adds further resistance. Our systems are manufactured with a total resistance of 100 KiloOhm, a much lower resistance, and all our equipment is fully conductive, not dissipative.
Q. Does my Earthing underlay work with a sheet on top?
A. To be Earthed and to get all the great benefits, direct skin contact with the earthing bed underlay is not required. As you sleep, your body warms up and creates a little moisture. This natural moisture creates a conductive effect through any natural fibre sheet, such as cotton, making you more conducive.
Q. Can I use the Earthing Underlay with my electric blanket?
A. It is not recommended that you sleep with an electric blanket left on throughout the night as it may dehydrate you and leave you lethargic as well as electrical dangers to take into consideration. Unplugging the electric blanket from the wall before sleeping is also an excellent idea. Even when it's off, if the blanket is plugged into the wall, there will be voltage leakage. The good news is that if you have to leave the electric blanket on while sleeping and you cover it with an Earthing Mat, it will reduce that electrical charge induced on your body as you will be grounded. Many people will have to leave them on due to illness, coldness or old age. What is troubling about this is that the electric blanket may induce a large electrical charge on the body which in turn can build up to free radical damage causing more pain, inflammation and damage to tissues and cells. However, we strongly recommend using our Earthing Underlay if you use an electric blanket. Earthing will help to protect your body from EMF / Voltage being emitted from the electrical wires within the blanket that you are directly on top of. The Underlay is best situated between the electric blanket and your top sheet.
The information provided on this website is for educational purposes only. It is not intended as medical advice or to replace the care of a professional medical practitioner. Nor is the information contained within intending to diagnose, treat, cure or prevent any disease.