RETURNS AND REFUNDS for General Items
It is Immersion Health and Well-Being's intention to satisfy our customers. For this reason, we provide extensive information about the products we sell throughout our website, and on the product listings within our online store. We also allow the reviews of verified customers to be displayed on the product listing pages within our online store to enable public review of unbiased consumer opinion pertaining to product performance.
Immersion Health and Well-Being will assist in all queries, but results will differ from person to person. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Return of products for refund is not available after purchase. We can offer a replacement product if the product you received is not the product you purchased, if it has been damaged in transit, or is faulty. To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Claims for replacements must be made within 5 days of receiving your shipment. If more than 5 days have passed since receiving your purchase, unfortunately we can’t offer a replacement.
To complete your return, we require the following:
- Email us at [email protected] with your online receipt, order number, and explanation of damage, including a photo.
- Upon approval you will be issued a Returns Authorisation Number (RAN) and your replacement will be processed.
- Returns will not be accepted without an RAN. Upon receiving your RAN, send your product to:190 Johns Road Rangiora 7400
Any item not in its original condition, or that is damaged for reasons not due to our error cannot be replaced.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
It is Immersion Health and Well-Being's intention to satisfy our customers. For this reason, we provide extensive information about the products we sell throughout our website, and on the product listings within our online store. We also allow the reviews of verified customers to be displayed on the product listing pages within our online store to enable public review of unbiased consumer opinion pertaining to product performance.
Immersion Health and Well-Being will assist in all queries, but results will differ from person to person. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Return of products for refund is not available after purchase. We can offer a replacement product if the product you received is not the product you purchased, if it has been damaged in transit, or is faulty. To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Claims for replacements must be made within 5 days of receiving your shipment. If more than 5 days have passed since receiving your purchase, unfortunately we can’t offer a replacement.
To complete your return, we require the following:
- Email us at [email protected] with your online receipt, order number, and explanation of damage, including a photo.
- Upon approval you will be issued a Returns Authorisation Number (RAN) and your replacement will be processed.
- Returns will not be accepted without an RAN. Upon receiving your RAN, send your product to:190 Johns Road Rangiora 7400
Any item not in its original condition, or that is damaged for reasons not due to our error cannot be replaced.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.